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Customer Support

If you are an existing customer and need support, for fastest response please send email to If you need phone assistance, please call or leave a message at 1-408-625-7827.

At Aspen Networks, we treat every customer as a business partner and want to ensure that you get the maximum benefit from your investment. Our dedicated support team is 100% focused on resolving customer's technical issues in a timely and professional manner. With every product sold, we offer installation, configuration and certification services. Post-sales support programs include comprehensive maintenance plans that cover advance next-business day hardware replacement and regular software updates. Customers can in addition take advantage of email, phone, and a web-based technical support site. Hardware maintenance options and on-site help are available as well.

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For access to the Aspen Networks Customer Support Center, please click on the link below and then login with your username and password.

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