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Customer Support

If you are an existing customer and need support, for fastest response please send email to If you need phone assistance, please call or leave a message at 1-408-625-7827.

At Aspen Networks, we treat every customer as a business partner and want to ensure that you get the maximum benefit from your investment. Our dedicated support team is 100% focused on resolving customer's technical issues in a timely and professional manner. With every product sold, we offer installation, configuration and certification services. Post-sales support programs include comprehensive maintenance plans that cover advance next-business day hardware replacement and regular software updates. Customers can in addition take advantage of email, phone, and a web-based technical support site. Hardware maintenance options and on-site help are available as well.

For access to the Aspen Networks Customer Support Center, please click on the link below and then login with your username and password.

Enter Aspen Networks Support Site

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